Politique d'expédition
Shipping Info
- Your Order will be cut and packaged within 24 hrs of your order Monday -Friday.
- Orders under $200.00 will be sent Canada Post expedited with tracking.
- Free Shipping in Canada on all orders over $200.00
Shipping is based on the Canada Post delivery guidelines. If you need your parcel quicker please email me at kelly@wovenfabricgallery.ca and we can find another shipping option. All orders in Canada will be sent Canada Post Expedited Parcel with a tracking All USA orders will be shipped via Canada Post Tracked Packet with tracking 4-7 business days. International parcels will be sent via Canada Post International Tracked Packet 10 business days.
CANADA
| Order Before Taxes | Canada | |
|---|---|---|
| $0.00 - $199.99 | $22.00 | |
| $200.00 + | Free Shipping |
RETURNS
I want all of my customers to be happy. If something has gone wrong with your purchase, please let me know and I’ll do everything I can to make it right.
- Please contact me within 7 days of receiving your order to let me know what the problem is and why you are not satisfied. If I made a mistake with your order, I will fix it! If I am not able to resolve it and you need to return your purchase, it must be unused and in the same condition it was delivered in.
- Unfortunately, I cannot pay for any return and exchange shipping charges. Contact me at kelly@wovenfabricgallery.ca for return shipping instructions.
- Please note - I do not accept returns on any sale fabric, fabric that has been cut by the customer, opened pre-cuts or remnant packages, patterns, or kits.
Refunds (if applicable)
Once your return is received, I will send you an email letting you know I got it and the approval status of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Lost or Undelivered Purchases
Unfortunately, I cannot take responsibility for undelivered purchases. Please contact your post office in the event of a non delivery. You can also contact me and I will assist in any way I can to locate your missing package.
Please feel free to contact me
Kelly Dine
