Care & Support

Shipping Info

 

  • Your Order will be cut and packaged within 24 hrs of your order Monday -Friday.
  • Estimate  delivery time in Canada is 2-10 business days
  • Free Shipping in Canada on all orders over $150.00
  • Free Shipping if you pick up your order in Whitehorse or at Crag Lake just check pick -up when you check out.

 

Shipping is based on the Canada Post delivery guidelines. If you need your parcel quicker please email me at woven@shaw.ca and we can find another shipping option. International parcels will be sent via Canada Post small parcel service. If you live in Whitehorse or near Carcross and would like to pick up your parcel please use PICK-UP as form of shipping when you are checking out. I will email you to arrange pick-up.

 

Shipping Fees

Order Before Taxes Canada US International
$0.00 - $44.99 $5.95 $9.95 $50.00
$45.00 - $150.00 $9.95 $13.95 $50.00
$150.00 + FREE $22.00 $50.00

 

RETURNS

I want all of my customers to be happy.  If something has gone wrong with your purchase, please let me know and I’ll do everything I can to make it right. 

  • Please contact me within 7 days of receiving your order to let me know what the problem is and why you are not satisfied.  If I made a mistake with your order, I will fix it!   If I am not able to resolve it and you need to return your purchase, it must be unused and in the same condition it was delivered in. 
  • Unfortunately, I cannot pay for any return and exchange shipping charges.  Contact me at woven@shaw.ca for return shipping instructions.
  • Please note - I do not accept returns on any sale fabric, fabric that has been cut by the customer, opened pre-cuts or remnant packages, patterns, or kits.  

 

Refunds (if applicable)

Once your return is received, I will send you an email letting you know I got it and the approval status of your refund.  If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

 

Lost or Undelivered Purchases

Unfortunately, I cannot take responsibility for undelivered purchases.  Please contact your post office in the event of a non delivery.  You can also contact me and I will assist in any way I can to locate your missing package. 

 

Please feel free to contact me

Kelly Dine

woven@shaw.ca

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